We love our customers being happy shopping with us. We think we have done out best covering the fundamentals about online shopping on Dylan , but if you are still confused, please do not hesitate to Contact Us.

1. Ordering Online
2. Clothing and Sizing
3. Payment Options
4. Shipping
5. Delivery in Singapore
6. Alterations
7. Returns and Refunds
8. How to Exchange/ Return

1. Ordering Online

Go to " Boutique" , click on any dress you fancy, select size and quantity you want, click "Add to cart".

Click on " View cart" anytime to see your purchases, if you should wish to continue shopping, click on " Continue shopping" if not you may" Check out " the items.

It will lead you to a page where you need to fill up your particulars, and after that a confirmed shopping list will appear on your screen, once you click "submit", an automatic email will be sent to you to verify that your order has been received, and once your order is processed, an email will be sent to you on payment and delivery details.

Items are held for 3 business days and are shipped after your payment has been received and cleared.

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2. Clothing and Sizing

Our clothes come in S , M, L.

Taking Your Measurements

Remember to keep your tape measure level as you measure. To achieve an accurate measurement, make sure you wrap the measuring tape around the fullest part of the bust.

Bust : Measure under your arms around the fullest part of your bust.

Natural Waist : Measure around your natural waistline — this is the slimmest part of your torso, usually around the level of your belly button.

Hips : With your feet together, measure around the fullest part of your hips, around your buttocks.

Do you have a place where I can try your clothes? You may view and try on Dylan designs. Feel free to contact Elaine @ 97413559 to make an appointment.

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3. Payment Options

We are pleased to provide the below payment options.

A) By Bank Transfer

We can also accept payments via bank transfer to our DBS savings plus 005-5-076948 Please drop us a mail via Contact Us once payment is made stating the transaction reference, your name, contact and item purchased.

B) Credit Card

We provide secure credit card payment via PayPal so you may make your purchases with confidence. It’s fast, easy, and you don't even need a PayPal account - just a valid email address. For Credit card payment, please specify if you want to pay in Singapore dollars or US dollars during payment process.

and "The exact exchange rate that you will pay will be determined by your credit card issuer or Pay Pal. As an estimate, 1 Singapore Dollar can range between 1.3 to 1.5 US Dollars. For current exchange rates: XE.com - Forex Calculator " 

* Paypal enables anyone with a valid email address to send or receive payment online using major credit cards. Paypal uses Secure Sockets Layer (SSL), an advanced encryption technology that safeguards your personal information.

Read more about secure payments with Paypal. Dylan is a Paypal Verified Seller. There are no hidden costs, GST or other taxes involved.

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4. Shipping

Orders take 3 business days from payment to be processed and packed for shipping and delivered to the post office. Please be kind and patient during festive seasons when we are swamped with orders or when shipment delivery is delayed.

Once an order package has been delivered to the postal carrier, the item becomes that carrier's responsibility and we are no longer liable.

We are not responsible for postal transit times, which are provided by the carrier, and may vary with package origin and destination, especially during peak periods. We are not responsible for goods lost or damaged in the postal process. There is no refunds or replacements should the order be damaged or lost during transit.

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5. Delivery in Singapore

• Delivery charges are based on package weight and size, as well as manpower and packaging costs. Delivery charge is absorbed by us if you purchase 2 or more items.

•  Items are sent by regular SingPost mail, and take approximately 1 – 2 business days to reach you from the time the package is sent.

• Registered Mail - this can be arranged at an extra charge of S$2.25. Please include your request in your order. Registered mail gives you a tracking number, and takes 1 – 2 more business days than regular mail. Do note that someone will need to sign for the package upon delivery.

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6. Alterations 

We understand that our bodies are unique and thus some alteration is needed here and there. Alteration is absorbed by us up to $15. Please contact Elaine @ 97413559 for more details.

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7. Returns and Refunds

It’s important to us that you love your buys. Please do not hesitate to Contact us if you encounter any problems, we would love to hear you out. Please read the below carefully before proceeding.

We do not accept exchange of goods unless the sizes are wrong(subject to availability—bear in mind goods are limited) or the garment is truly defected on our part.

• All returned/ exchanged item(s) must be returned in original condition together with the original receipt: unworn, unwashed, unaltered and undamaged with all labels and tags still intact.

• When trying on items of clothing, please ensure that you are not wearing makeup/ perfume/ deodorant which may leave marks or a scent on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

• Singapore Buyers — exchanges/ returns within 7 calendar days of shipment date subject to the conditions stated here are accepted.

• International buyers — Please contact us within 7 calendar days should you require an exchange.

• Please note that we do not reimburse shipping costs on exchanged or returned merchandise, and any incurred shipping charges, such as overnight or express, are non-refundable.

• Dylan has the right to refuse return of goods that do not meet our return policy requirements.

•  Please note that for returning merchandise, we cannot be responsible for lost packages. We cannot stress how important it is to send your package via a shipping method that has adequate tracking capability. We cannot issue a refund if your package is lost or damaged. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Once we receive the item(s) in the conditions above, we will issue you an exchange, refund or store credit (your choice). In the event that an item you wish to exchange is no longer in stock, we will give you a refund or store credit . Store credit must be used within 30 calendar days of issue.

At Dylan, we are stringent about the quality of our products. Stored credits or item exchanges of equivalent or higher value will be subjected to situations when if and only if the garment was truly defected on our part. Stored credits or item exchanges (due to garment defects) will be done only on a case by case basis.

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8. How to Exchange/ Return

Contact Us with your name & address, invoice number, details of the product and your reason for return. We will then advise you on how to proceed with the return and item replacement. Please notify us and wait for our approval and instructions before shipping an item back to us.

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